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Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation

Welcome to Create New Futures. Every episode, best-selling author and host Aviv Shahar will explore ideas and insights that can awaken and inspire you to the opportunities you have to create new futures for you, your family, your teams, and for your business. Life is too short to not be engaged in fascinating conversations that open, inspire and unleash new ways of thinking and seeing possibilities and beauty. Through Create New Futures, Aviv will engage in conversation with leaders and experts to explore practices that you can use to create and shape the future. With his guests, Aviv will put a magnifying glass on strategies and frameworks that he has applied to help senior executives and their teams achieve significant breakthroughs that lead to game changing results. Ideas, strategies, breakthroughs and practices that you can apply. With his innovative ideas and frameworks, Aviv walks you through what you need to lead and transform an organization, and redesign your life to achieve new goals. Together with his guests, Aviv will explore how to develop strategy, how to lead to enable teams to unleash their brilliance and what is the inside work leaders must engage in to develop executive presence and charisma. More than ever, humanity now needs people who are open and prepared to imagine, create, and sustain new futures. This is a time of great transformative and disruptive change. It demands our best imagination, courage, and creativity. Through this podcast, Aviv will inspire you to be tomorrow's agent by creating conversations that birth new possibilities for you and for the people in your life. Through his concept of Architecture Thinking™, Aviv walks you through what is needed to lead change, transform an organization, redesign your life to achieve new goals, serve new needs and realize new possibilities. Leaders need to consider how to bring about and enable a compound set of outcomes by concurrently integrating multiple inputs.
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Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation
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Now displaying: January, 2023
129 Ashley Reichheld & Amelia Dunlop - The Four Factors of Trust 0
Jan 16, 2023

Ashley Reichheld & Amelia Dunlop are both passionate leaders within Deloitte Digital. Ashley works as a Principal and Customer & Marketing practice leader, while Amelia is the Chief Experience Officer. Their research is codified in the new book, The Four Factors of Trust : How Organizations Can Earn Lifelong Loyalty , where they offer practical guidance to measure and build trust in the relationships that matter most by cultivating humanity, capability, transparency and reliability. Join Aviv Shahar as he engages in a meaningful discussion with Ashley Reichheld & Amelia Dunlop centered on trust, humanity, purpose, and meaning.

  • 00:30 – Aviv introduces today’s guests, Ashley Reichheld & Amelia Dunlop, who reflect on today’s topic: The Four Factors of Trust
  • 02:56 – Key learnings Ashley & Amelia would pass along to the younger generation as they begin to shape their careers
  • 04:49 – What younger workers think about trust and empathy
  • 06:26 – Defining and measuring ‘humanity’ and how it relates to trust
  • 09:42 – What it occurring with Generation Z
  • 13:27 – How leaders can cultivate an environment of trust
  • 16:29 – Why trust is critical across multiple institutions
  • 17:34 – Reclaiming our humanity
  • 19:54 – Ashley & Amelia share early influences on their careers
  • 21:18 – The gender imbalance & sustainability
  • 24:38 – Advice Ashley & Amelia give to young women entering the workforce
  • 30:58 – Ashley & Amelia speculate on the future and necessary systemic changes
  • 33:31 – Purpose, Meaning, and Trust
  • 37:07 – Final thoughts from Ashley & Amelia

FULL SHOW NOTES: https://www.avivconsulting.com/cnf129

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