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Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation

Welcome to Create New Futures. Every episode, best-selling author and host Aviv Shahar will explore ideas and insights that can awaken and inspire you to the opportunities you have to create new futures for you, your family, your teams, and for your business. Life is too short to not be engaged in fascinating conversations that open, inspire and unleash new ways of thinking and seeing possibilities and beauty. Through Create New Futures, Aviv will engage in conversation with leaders and experts to explore practices that you can use to create and shape the future. With his guests, Aviv will put a magnifying glass on strategies and frameworks that he has applied to help senior executives and their teams achieve significant breakthroughs that lead to game changing results. Ideas, strategies, breakthroughs and practices that you can apply. With his innovative ideas and frameworks, Aviv walks you through what you need to lead and transform an organization, and redesign your life to achieve new goals. Together with his guests, Aviv will explore how to develop strategy, how to lead to enable teams to unleash their brilliance and what is the inside work leaders must engage in to develop executive presence and charisma. More than ever, humanity now needs people who are open and prepared to imagine, create, and sustain new futures. This is a time of great transformative and disruptive change. It demands our best imagination, courage, and creativity. Through this podcast, Aviv will inspire you to be tomorrow's agent by creating conversations that birth new possibilities for you and for the people in your life. Through his concept of Architecture Thinking™, Aviv walks you through what is needed to lead change, transform an organization, redesign your life to achieve new goals, serve new needs and realize new possibilities. Leaders need to consider how to bring about and enable a compound set of outcomes by concurrently integrating multiple inputs.
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Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation
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Now displaying: November, 2017
Nov 30, 2017

At this time, as you reflect on all that you’ve achieved this year and on your hopes and aspirations for the future, it feels appropriate to offer my letter to Jane, that I included in the epilogue to Create New Futures.

“I feel like an impostor,” Jane told me. She was one of the brightest young professionals I had ever encountered, much wiser than her young age might lead you to think. “Sometimes I am amazed at the responsibilities and opportunities handed to me. Inside of me is a nagging fear that I may be found out, that I cannot be that good,” she added.

The other names for the impostor anxiety are the “fear of becoming an authority” or “the fear of having power.” Many people suffer from and grapple with a form of this anxiety. I, too, have experienced my share.

I skipped the academic route, and I largely skipped the corporate road. Instead, I chose to travel a different path. In my mid-forties, my father-in-law continued to ask occasionally when I would start studying at the university. “But Moshe,” I would smile, “do you realize I already have PhDs and senior executives participating in my seminars, coming to learn from me?” Like my father, his educational opportunity was stolen during World War II, when he escaped Warsaw to join the Jewish Brigade in the Russian Army to fight in support of the Allied forces. For the rest of his life, he retained his desire and love for education.

I am lucky. Both my father and mother learned early on to trust that I was following my own inner guidance. In fairness, they each struggled with their own full plates of responsibilities, leaving me largely to my own devices and convictions. A true gift indeed.

I realized Jane was asking me to afford her the same validation I had received from my parents. “How can I provide the touch of confidence and self-belief she needs?” was the question I pondered. I sat down to write the following letter to Jane.

 

Dear Jane,

When it comes to overcoming fear and anxiety, consider that you already have conquered the first great fear that every human must face: that of appearing in this world. Nothing can be more overwhelming than being born into this strange world. The sheer courage to emerge from the womb into the helplessness of total dependence on the adults around you (who in some cases are ill-informed and not very helpful) is powerful beyond compare.

Some will say the reality of being born is inescapable and automatic. However, I believe it represents the greatest act of courage and faith, more significant by an order of magnitude than any other we perform thereafter. The awesome realization that a soul presence and a spirit inhabit the body early in its development to fortify the birthing act, signifies for me the great light that shines through every day of my earthly living.

When I am beset with fears, I remind myself of the courage of my birth. I then recall the incredible challenges I have overcome, and the miraculous events that followed as a result. I remember the heart specialist who never looked me in the eye when he said to my father, “Your son has a condition that needs to be monitored and he should not exert himself,” which I mistakenly interpreted as a death sentence. Talk about fear… I was left physically shaking. To banish that fear I started running in earnest, winning the Israeli long distance running championship five years later. None of my competitors knew that I was not competing with them, but fighting against my own fear.

Later, as an Air Force pilot, I nearly crashed more than once and had a few flight near-misses. Those experiences made me realize that I never am alone, never without support or guidance. Even when I fall on my face, I am not without help, except in times when I allow fear to separate me from the bounty of care and guidance that is freely offered. And even then, I still am being watched over in spite of myself. We all are. There is evidence galore that so much in this universe is willing and ready to help you, to help me, to help us all. Much is invested in our success. My improbable journey and yours bear testimony to this truth.

Living is a theater. We all are here on a journey of discovery. Pretending or faking it until it is real is one of the fastest ways to syphon learning. We all were impostors on the first day of school, the first time on the soccer field or in the choir, the first time we were caught up in the act of love, and in the first solo attempt at driving. Impostor anxiety is merely the echoing hangover of these experiences.

Therefore, central to the development journey is the updating of one’s own self-view. As we grow, we all must release the old self-views that no longer serve us well.

Living is about overcoming setbacks, disappointments and challenges. It is a journey in which you make new connections, unfolding the reason and purpose why you are here on this Earth at this time, and get closer to the supreme realization and knowing that your life matters.

The vistas of possibilities that have opened up in my life extend beyond what I had imagined. More often than not, they have been a source of great surprises. The most radical moments of breakthrough always found me when I was able to gently unburden myself of my limiting beliefs. Often these beliefs centered on a view I had held dearly and could not imagine being without. Time and again, a methodology or a way of working that had seemed essential, with no apparent way to proceed without it, would then appear to be a figment of my own imagination that had initially acted as my crutches. All I had to do was lay them down and release the mental model that had enabled them in the first place.

There is very little we achieve or do on our own. I would not be where I am today without the help of many people. I never forget this fact. There has been a chain of never-ending miracle workers: the teacher who did not give up on me when I struggled, the stranger who rescued me at a point of desperate need, the friends and communities that still provide me with fortitude, the clients who trusted me. The list goes on.

I tell you this for a fact: as you wake up every day, many people—some knowingly, but many not—are conspiring to help you take the next step to carry you forward, to help you grow and evolve beyond your wildest imagination.

Always remember, there is an army of helpers fighting for you, even when you do not see them. They need you to do your part. They need you to make an effort. They need you to make your next move in order for them to show up and help. And you, too, are part of an army of helpers for others, some of whom you know, others whom you do not.

You are here for a purpose. Remember, you have an extraordinary gift. You can learn today what you did not know yesterday. Time and again I have been in situations that felt like I was drinking from a fire hose. Without exception, the learning journey is non-linear. Learning even can bend time. When the need is urgent, certain interventions can be designed to create an immediate transfer of three months’ worth of learning in just three days, or even faster.

I know all this to be true for you, too. What I say to myself, I say to you. Here is my conviction, which I propose that you adopt as a reminder to yourself:

First, there is almost nothing I cannot learn. If my life or family depended on it, I probably could act in a movie as a convincing though imperfect stand-in for George Clooney.

Second, and even more importantly, I fear no person, alive or dead, in business, academia, politics, or any other field. I am prepared to hold a conversation with anyone —a head of state, a Nobel Prize laureate, a powerful CEO or a saint—human to human, free of fear. I know that when we sit down to talk, I will find ways to create mutual value. Just as I am capable of bringing a unique perspective that enriches us both with new understanding and insight, so are you.

The only other point to remember is that we all use the toilet (except Canadians, who use the washroom). That fact, along with the knowledge that we each are unique and carry the gift of our experiences, liberates me to recognize there is no person we should be afraid to meet, or worry that somehow, we are not up to the task. I tell you that you are more than enough, that you can and will do well in any circumstance. You must believe in yourself: so much in this Universe already does believe in you, and expects and awaits your joining in that belief. I believe in you too.

FULL SHOW NOTES: http://www.avivconsulting.com/cnf26

Nov 14, 2017

Ravi Venkataraman is the founder of Alive Consulting where he mentors and consults global companies on setting up their shared services operations and on developing  design thinking and leadership.  For more than three decades he held global leadership roles with banking and with shared services organizations. 

As the former Senior Vice President and head of Global Business Services at Hewlett Packard, he led a multifunction shared services organization of 18,000 employees located in 58 countries and was responsible for the back office operations of the entire company which handled millions of transactions everyday.

In this conversation, Ravi reflects on leadership lessons, making tough decisions, overcoming fear, and on the four spiritual principles that guide him in life and in business.

  • “I am working on shaping the future by enabling tomorrow’s leaders.”
  • What gets me going everyday is the realization that where there is curiosity, the adult in the child and the child in the adult are awake, and that is how innovation happens. To activate curiosity, we need to work on how to ask the right questions.
  • Three things shaped my approach as a leader. The first was prayer.  Prayer not only helped me become grateful but also ensured that I have everyone in my prayer.  For me prayer is a communication with the deepest part of myself.
  • The bridge you have to cross to convert your dreams into reality is fear, and prayer helps me do that.
  • I said to the chemistry professor, 'The test tube got broken.’ The teacher hitting my hand said, ‘Please say I broke a test tube.’  My dad explained, ‘The teacher was trying to teach you accountability.  You have to be accountable for your actions and learn to live with the consequences.’
  • Football and music taught me about teamwork, about relationships, and about connecting the dots in an unusual way.
  • How did Ravi’s dad teach him to pray? To first overcome fear and second to surrender to God.  Prayer helped me handle setbacks and be grateful for whatever I have.
  • How a setback and losing an opportunity opened a whole new future for Ravi.
  • How did Ravi learn to empathize with customers?
  • What were the two reasons Ravi was recruited and hired to help HP build its shared services organizations?
  • Why did Ravi love the sales role and being with customers?
  • “Every time I’ve had a win it was a real high. When I had a loss, it wasn’t as bad a low.
  • The Four Spiritual Principles that guide Ravi through life and work:
    1. Whomever you enchanter is the right one. This means they are t here to help you in your journey in life.
    2. Whatever happened is the only thing that could have happened. It happened so you can learn from the experience.  Life is teaching me a lesson.
    3. Each moment in which something begins is the right moment. Every moment is the beginning of a new life.
    4. What is over is over. Once the experience ends you were supposed to have learned from it, moved on, and evolve.
  • How does Ravi apply the 7-rung model in his design thinking workshops and in his mentoring work?
  • How did Ravi shift his organization from outputs focus to an outcomes-driven work and thereby close a $400MM gap in three months?
  • How did Ravi lead a large-scale transformation involving people, technology, business processes, and customer experience?
  • Why when you do not agree on everything at the senior leadership level you must get alignment.
  • I learn best by asking questions and by listening.
  • Why does Ravi approach organizational changes by announcing a date with destiny? How do you compress 12 months of complex reengineering work into nine weeks?
  • The pressure of defining success in a narrow way resulted in us preferring to be right over being kind. The Dalai Lama said, “It is better to be kind than to be right.” In business, you can be kind and make the tough decisions too.
  • From maximizing shareholders value to shaping a new mindset addressing all stakeholders.
  • What we can learn from the honey hunter about productivity found in the laws of nature, and how nature’s sustainability is more efficient.
  • Transforming education in rural India with the help of technology and 600 volunteers from 110 cities around the world.
  • “God has given me an opportunity to be of service and help to people. It is improving my spiritual stock inside me because I am gaining the learning.  I am not anyone a huge favor.  They have given me this opportunity to serve them.  That is my learning.”

FULL SHOW NOTES: http://www.avivconsulting.com/cnf24

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